As a client of Soundview Behavioral Health, you have the right to:

• Be treated with dignity, respect, and cultural sensitivity

• Receive care that is ethical, professional, and within the scope of practice of your provider

• Participate actively in decisions about your care

• Ask questions about your treatment, medications, and alternatives

• Receive information about fees, billing practices, and insurance options

• Access your health records in accordance with applicable laws

• Request corrections to your records when appropriate

• Privacy and confidentiality as protected by law, including HIPAA

• File a concern or complaint without fear of retaliation

To help ensure effective care, clients are responsible for:

• Providing accurate and complete personal, medical, and insurance information

• Notifying Soundview of changes to contact or insurance information promptly

• Attending scheduled appointments or providing timely notice of cancellation

• Participating honestly and respectfully in the care process

• Following agreed-upon treatment plans or discussing concerns openly

• Understanding financial responsibilities, including fees and insurance limitations

• Using emergency services (911 or 988) for urgent or life-threatening situations

Soundview Behavioral Health may communicate with clients regarding scheduling, billing, and practice-related information using electronic methods.

You may choose one or more of the following communication methods:

• Text messages

• Email messages

• Phone calls only

Please note that text messages and email may not be fully secure. By selecting your preferred communication methods, you acknowledge and accept the potential risks of electronic communication. You may update or revoke your consent at any time by notifying Soundview in writing.

To ensure we can reach you when needed, please notify Soundview promptly if any of the following change:

• Mailing address

• Phone number

• Email address

• Emergency contact information

Updates can be submitted through the client portal or by contacting our administrative team.

Clients are responsible for informing Soundview of any changes to insurance coverage, including:

• New insurance plans

• Changes to plan type or member ID

• Termination or lapse in coverage

Insurance updates should be submitted as soon as possible to avoid claim delays or unexpected charges. Soundview cannot retroactively adjust claims due to unreported insurance changes.

Please notify Soundview if there are changes to:

• Legal name or preferred name

• Pronouns

• Pharmacy preference

• Consent status (e.g., communication or release of information)

Keeping this information current helps us provide respectful, accurate, and coordinated care.

If you have questions about your rights, responsibilities, or need help updating your information, please contact Soundview Behavioral Health. We are happy to assist.

If you are experiencing a mental health emergency, please call 911 or dial 988 rather than submitting updates through this page.