• Informed Care at Soundview

    Means clarity, choice, and collaboration at every step.

  • Transparent Information

    We clearly explain what services we offer, what to expect in sessions, how treatment plans are created, and how billing works. You always know the “why” behind what we do, so there are no hidden processes or surprises.

  • Plain-Language Communication

    We use language that is clear, accessible, and free from jargon. Whether we’re discussing treatment options, paperwork, or next steps, we aim to make everything easy to understand.

  • Collaborative Decision-Making

    Your goals, preferences, and concerns shape the direction of care. We make decisions together and invite you to share what works for you—because treatment is most effective when it reflects your voice.

  • Respect for Autonomy

    You have the right to choose services, ask questions, request changes, decline recommendations, or explore referrals. Your choices are respected at every stage of care.

  • Ongoing Consent

    Consent isn’t a one-time signature; it’s a continuous process. We check in regularly to ensure you are comfortable, informed, and aligned with the treatment plan and any changes that occur.

  • Accessible Policies & Expectations

    We make our policies, rights and responsibilities, privacy practices, financial information, and scheduling expectations easy to find and understand. Transparency helps you feel prepared and supported.

  • Clear Ethical Boundaries

    Soundview follows professional codes of ethics, maintains appropriate clinical boundaries, and communicates openly about roles and expectations to protect your wellbeing and confidentiality.

  • Cultural Humility & Individualized Care

    We approach every client with curiosity, respect, and openness. Your cultural background, lived experience, identity, and preferences are welcomed and incorporated into your care.

  • Support in Decision-Making

    We encourage you to take your time, ask questions, and explore options. Our role is to offer guidance—not pressure—so you feel supported in making the choices that fit you best.

Soundview Behavioral Health is committed to providing ethical, transparent, and client-centered care. As a client, you have rights that protect your dignity, privacy, safety, and participation in your treatment. You also have responsibilities that help us provide high-quality, effective services.

YOUR RIGHTS

You have the right to:

1. Respect & Non-Discrimination

Receive services free from discrimination based on race, ethnicity, age, religion, gender identity, sexual orientation, disability, language, socioeconomic status, diagnosis, or insurance.

2. Dignity & Safety

Be treated with respect, compassion, and cultural sensitivity in a safe and supportive environment.

3. Private & Confidential Care

Expect confidentiality of your records and information, as required by:

  • HIPAA

  • 42 CFR Part 2 (for SUD services)

  • Washington State law

Your story is private. We will not share your information without your written consent unless required by law.

4. Clear Information About Your Care

You have the right to:

  • understand your diagnosis (if applicable)

  • participate in treatment planning

  • receive explanations of recommended services

  • ask questions at any time

5. Informed Consent

You may accept or refuse services, as allowed by law.
You will be informed of risks, benefits, and alternatives.

6. Transparent Billing

You have the right to:

  • know the cost of services

  • understand your insurance coverage

  • receive a Good Faith Estimate when appropriate

  • be billed only for services actually provided

7. Access to Records

You may request copies of your clinical record, with reasonable exceptions as allowed by law.

8. Voice, Feedback, & Complaints

You may: file a complaint without retaliation, request a change of provider, offer feedback on your experience, be informed of the outcome of complaints

9. Continuity of Care

If your provider leaves the agency, you will be offered transition support and referrals.

10. Freedom from Harassment or Coercion

You have the right to receive services free from: pressure, manipulation, retaliation, harassment, exploitation.

YOUR RESPONSIBILITIES

You are an active participant in your care. We ask that you:

1. Participate in Treatment

Engage in your treatment plan, attend scheduled appointments, and communicate openly about your needs.

2. Provide Accurate Information

Share relevant information so your provider can support you effectively. This includes: medical history. medications, risk concerns, changes in symptoms, and insurance updates

3. Communicate Scheduling Needs

Notify us as early as possible if you need to reschedule or cancel an appointment.

4. Respect Staff & Other Clients

Treat staff and other clients with courtesy and respect.

5. Practice Safety

Refrain from threats, intimidation, or disruptive behaviors that compromise safety.

6. Protect Confidentiality

Respect the privacy of others you may encounter in telehealth settings or onsite programs.

7. Understand Your Insurance

You are responsible for: providing accurate insurance information, understanding your benefits, paying applicable fees, deductibles, or copays

We will always help you understand your coverage.

If You Have Concerns

You may contact:

Soundview Executive Director

Washington State Department of Health

Washington State HCA / Apple Health Ombuds

Your insurance plan’s member services

You will never be penalized for expressing concerns or advocating for your rights.